General terms of sale

1. Who we are

The shop is operated by:

These terms apply to all orders placed through our online shop. For businesses and larger quantities we make separate offers (For businesses).

2. Products and prices

All prices are in euros and include VAT. The crate deposit is shown separately on the order. The prices shown in the shop at the time of ordering apply.

3. Order

By clicking “Pay” you place a binding order. The purchase contract is concluded as soon as payment has gone through and you receive our order confirmation by email. Should a product be unavailable, we will contact you immediately and refund you.

4. Payment

You pay online by card (e.g. Visa, Mastercard, Apple Pay or Google Pay) via our payment provider Stripe. The amount is charged when you order. Your invoice is sent to you automatically by email.

5. Delivery and pick-up

We deliver within Luxembourg only:

• Pick-up in Bissen – free.
• Delivery in the Bissen area (about 15 minutes' drive, by postcode) – free.
• Delivery anywhere in Luxembourg – €5.00 incl. VAT.

After your order we will contact you to arrange a date and time. Please check the goods on handover; ideally report damaged bottles or crates to us straight away.

6. Deposit

A deposit of €6.00 is charged per crate. You get it back when you return the complete crate with the empty bottles – at pick-up, with your next delivery or by appointment.

7. Right of withdrawal

As a consumer you have the right to withdraw from the purchase within 14 days of receiving the goods without giving reasons. To do so, send us a clear statement, e.g. by email to contact@kappstand.lu.

In the event of a valid withdrawal we will refund all payments, including standard delivery costs, within 14 days at the latest, using the same payment method. You bring the goods back to Bissen (4, rue Edouard Brézol) or we arrange a return with you; direct return costs are borne by you.

8. Warranty and complaints

The statutory warranty of conformity under the Luxembourg Consumer Code applies. If something isn't right, just write to us – we'll find a solution (replacement or refund). In case of dispute you can also contact the Médiateur de la consommation .

9. Data protection

How we handle your data is described in our privacy policy.

10. Applicable law

Luxembourg law applies. Mandatory consumer protection rules of your country of residence remain unaffected.

Last updated: October 2026